Grievance Redressal Policy
Definition
Grievance
The term 'grievance' refers to any discontent, dissatisfaction, or discord experienced by an employee, student, parent, or guardian in relation to any aspect of the activities, services, or environment within the College. This may involve issues arising between employees, between students, or between any individual and the institution.
Employee or Person
This term encompasses all members officially associated with the College, including academic staff, officers, and non-teaching staff.
Students / Parents / Guardians
Refers to students who are currently enrolled at the College, along with their respective parents or guardians.
Aim
The aim of the Grievance Redressal Policy is to establish and maintain an efficient, timely, fair, and impartial system for addressing grievances from employees, students, and their parents/guardians. This system is designed to:
Promote Understanding and Early Resolution
Cultivate a culture of comprehension, timely intervention, and proactive measures to prevent the recurrence of similar issues.
Prioritize Concerns of Stakeholders
Establish a grievance resolution mechanism that genuinely prioritizes the concerns and well-being of students and employees.
Ensure Swift, Objective, and Confidential Handling
Handle grievances promptly, impartially, and with the utmost care and confidentiality to protect the integrity of all parties involved.
Respect and Fairness
Guarantee equal respect for the perspectives of both the complainant and the respondent, ensuring that no party faces discrimination, prejudice, or victimization throughout the grievance handling process.
Consistency in Resolution
Maintain a uniform and structured approach to responding to grievances, ensuring transparency, accountability, and fairness.
Establishment of the Grievance Redressal Committee
To promote transparency in management, ensure a smooth educational process, and address concerns from all stakeholders—including students, teaching faculty, and administrative staff—the College has constituted a Grievance Redressal Committee.
The committee is tasked with:
- Handling grievances without bias related to religion, caste, color, gender, language, region, or age.
- Creating an inclusive environment that respects diversity and promotes equal opportunity.
- Implementing a fair, transparent, and accessible process for grievance registration and resolution.
- Regularly reviewing grievance cases and ensuring corrective and preventive measures are taken wherever necessary.
The formation and functioning of the Grievance Redressal Committee are pivotal to maintaining the College's commitment to providing a supportive, respectful, and nurturing environment for all members of the college community.
